FAQ

If you are a current patient, we thank you for entrusting Orthofix with your healing process. We have compiled a list of Frequently Asked Questions (FAQ) that may be of assistance to you. Please contact us directly by phone or by email.

Orthofix Patient Services (800) 535-4492 toll free (7:00 a.m. - 7:00 p.m. CST)
(800) 445-1923 fax
patientservices@orthofix.com

Safety

Is bone growth stimulation safe?

Yes. Bone growth stimulation produces a signal at the fusion site like the one your own body generates to induce normal bone healing. The PEMF therapy emitted by Orthofix bone growth stimulators was specially designed with your safety in mind, and is similar in strength to what you’re exposed to naturally from the magnetic field of the earth. More than 700,000 Orthofix patients have worn our stimulators to increase the probability of fusion success or to heal a non-union fracture.

Are Orthofix bone growth stimulators FDA approved?

Yes. Physio-Stim, Spinal-Stim and Cervical-Stim are FDA approved as a Class III medical devices. Physio-Stim was approved by the FDA in 1986, Spinal-Stim was approved by the FDA in 1990, and Cervical-Stim was approved by the FDA in 2004.

What is the FDA Approved Labeling of the Physio-Stim?

Indication

The Physio-Stim is indicated for the treatment of an established nonunion acquired secondary to trauma, excluding vertebrae and all flat bones, where the width of the nonunion defect is less than one-half the width of the bone to be treated. A nonunion is considered to be established when the fracture site shows no visibly progressive signs of healing.

Contraindication

Use of this device is contraindicated where the individual has synovial pseudarthrosis.

Warnings

  • The safety and effectiveness of the use of this device on individuals lacking skeletal maturity has not been established.
  • In the presence of a malaligned nonunion, careful consideration of the use of this device must be undertaken on an individual basis, as treatment with this device is not intended to alter or affect the degree of malalignment.
  • Demand type pacemaker operation may be adversely affected by exposure to pulsed electromagnetic fields. Physicians should not prescribe a Physio-Stim for application which may place the treatment transducer in close proximity to the pacemaker. Further screening by the attending cardiologist is recommended (such as with an electrocardiogram).
  • Animal studies conducted to date do not suggest any long-term adverse effects from the use of this device. However, long-term effects in humans are unknown.
  • The safety and effectiveness of this device on individuals with a nonunion secondary to, or in connection with, a pathological condition has not been established.

Precautions

  • Nonunion fractures with gaps in excess of 1 centimeter (cm) have not been evaluated.
  • Although animal reproductive studies performed with this device demonstrated no adverse findings, the safety of use of this device during pregnancy and nursing in humans has not been established.
  • This device should not be used if there are mental or physical conditions which preclude patient compliance with physician and device instructions.

Adverse Effects

Rare instances of reversible minor discomfort have been reported. They were: cumbersome or uncomfortable, tingling or pain and minor skin rash.

What is the FDA Approved Labeling for the Spinal-Stim?

Indication

Orthofix Spinal-Stim is a non-invasive electromagnetic bone growth stimulator indicated as a spinal fusion adjunct to increase the probability of fusion success AND as a nonoperative treatment for salvage of failed spinal fusion, minimum nine months postoperative.

Contraindication

Cardiac pacemakers may be adversely affected by exposure to PEMF. Use of this device is contraindicated where the individual has an implanted cardiac pacemaker.

Warnings

  • Although animal teratological studies performed with the device demonstrated no adverse findings, the safety of use of this device during pregnancy and nursing in humans has not been established.
  • The safety and effectiveness of the use of this device on individuals lacking skeletal maturity have not been established.
  • Animal studies conducted to date do not suggest any long-term adverse effects from the use of a similar device. However, long-term effects in humans are unknown.

Precautions

  • This device should not be used if there are mental or physical conditions which preclude compliance with the physician and device instructions.
  • This device has not been evaluated in treating patients with the following conditions: osseous or ligamentous spinal trauma, spondylitis, Paget's disease, moderate to severe osteoporosis, metastatic cancer, renal disease, and uncontrolled diabetes mellitus.
  • The results of premarketing data from the randomized double-masked cohort indicate that inconsistent users (defined as those patients that used the device for less than an average of two hours per day) had success rates similar to those in the placebo group. Therefore, the use of the device for less than the minimum recommended usage may result in lower success rates.

Adverse Events

Rare instances of reversible minor discomfort have been reported. They were: cumbersome or uncomfortable, minor tingling or pain, minor skin rash, insomnia, fainting, nausea/diarrhea, and polymenorrhea.

What is the FDA Approved Labeling of the Cervical-Stim?

Indication

The Cervical-Stim Cervical Fusion System is a noninvasive, pulsed electromagnetic bone growth stimulator indicated as an adjunct to cervical fusion surgery in patients at high risk for non-fusion.

Contraindication

There are no known contraindications for the Cervical-Stim as an adjunct to cervical spine fusion surgery.

Warnings

  • Do not use Cervical-Stim if you have a cardiac pacemaker or defibrillator because it may interfere with the operation of your pacemaker or defibrillator. If you use the Cervical-Stim and it affects your pacemaker or defibrillator, it may injure your heart. Consult your cardiologist.
  • Remove the Cervical-Stim prior to any imaging procedures (e.g., CT scan, MRI, etc.). If you wear the Cervical-Stim during these procedures, you could be injured, the imaging being produced may be ruined, and/or the Cervical-Stim could be damaged.

Precautions

  • Avoid using the Cervical-Stim if you do not understand the instructions your doctor has given you. If you use the Cervical-Stim incorrectly, it may harm you or may not help your healing process.
  • The Cervical-Stim has not been evaluated in treating patients with the following conditions: osseous or ligamentous spinal trauma, spondylitis, Paget’s disease, moderate to severe osteoporosis, metastatic cancer, renal disease, rheumatoid arthritis, uncontrolled diabetes mellitus, patients prone to vascular migraine headache, seizure, epilepsy, thyroid conditions or neurological diseases.
  • Animal reproductive studies performed with this device did not show any harmful effects in animals. However, the safety of this device for use on patients who are pregnant or nursing has not been established.

Adverse Effects

Adverse effects may be experienced when using the Cervical-Stim. These adverse effects may include: increased pain, numbness and tingling, headache, migraines and nausea. These effects may or may not be directly related to the use of the Cervical-Stim. Any adverse effects that are related to the Cervical-Stim should stop when you discontinue use.

Can I wear a stimulator if I am pregnant?

The safety of use of this device during pregnancy and nursing in humans has not been established.

Can children wear a stimulator?

The effect of PEMF treatment was studied in patients with skeletal maturity and has not been studied in patients lacking skeletal maturity. Your doctor will determine when use is medically appropriate.

Can I wear a bone growth stimulator with a cardiac pacemaker?

Using Spinal-Stim with an implanted cardiac pacemaker or defibrillator is contraindicated, while it’s a warning with Cervical-Stim and Physio-Stim.

Demand type pacemaker operation may be adversely affected by exposure to pulsed electromagnetic fields. Physicians should not prescribe a Spinal-Stim, Cervical-Stim, or Physio-Stim for application which may place the treatment transducer in close proximity to the pacemaker. Further screening by the attending cardiologist is recommended (such as with an electrocardiogram).

It’s important to consult your cardiologist, who can run tests to determine whether the device will affect your specific pacemaker model.

Billing and Insurance Coverage

What happens after my physician prescribes the device?

After your physician determines that you would benefit from a bone growth stimulator, he or she provides Orthofix with a written prescription and other information required by your insurance provider to determine whether the device is covered under your plan. Orthofix then works with your insurer to determine coverage before you receive the device. This process can take a few days or even several weeks.

Will my insurance company pay for the device?

Insurance policies are different depending on the plan you have chosen. If coverage guidelines are met, the bone growth stimulator is accepted and approved by the majority of private and public health plans, including Medicare, Medicaid and workers’ compensation plans. Some plans include a deductible, co-payment, or other co-insurance amount. Please see "Is there financial responsibility for patients?" below.

What is “Medical Necessity?”

Health insurers, including Medicare, typically cover only those items and services which are determined by their policy to be “reasonable and necessary” for treating specific medical conditions. To determine medical necessity, health insurers require providers such as Orthofix to provide information about your diagnosis to determine whether the device is covered by your insurance plan.

Is there financial responsibility for patients?

Even if an item is considered medically necessary and, therefore, covered by insurance, some health insurers require you to pay a portion of the cost. These costs could include a deductible, co-payment or other co-insurance amount. For Medicare patients, the co-insurance amount for a bone growth stimulator is generally 20% of the Medicare allowable amount. For patients with other health insurance, the co-insurance amount varies by insurer.

Can I pay my financial responsibility (coinsurance/deductible) online?

Yes. If your insurance has determined that you have a coinsurance/deductible, you will receive a bill with instructions for payment. Please visit orthofix.com or spinestimulation.com for details.

What happens if my insurance company denies the claim?

If this happens, the claim will be pursued by our appeals processing department on your behalf. If all appeals are exhausted and your contracted provider has denied medical necessity, you may receive a claim. If you have not already made prior payment arrangements and you receive a claim, please contact Patient Services at 1-800-535-4492 to discuss payment options and/or arrangements.

For Medicare patients, what is an “ABN?”

An ABN is an Advance Beneficiary Notice of Noncoverage for Medicare patients. This document gives patients advance notice that Medicare may not pay for the item prescribed by the physician for their condition. The ABN informs you of your financial responsibility if you choose to receive the device. If an ABN is required for your specific situation, you will be asked to sign it before you receive the bone growth stimulator.

For private insurance patients, what is an “ANN?”

Like the ABN, the Advance Notice of Noncoverage (ANN) gives non-Medicare patients advance notice that their insurer may not pay for the item prescribed by the physician for their condition. The ANN informs you of your financial responsibility if you choose to receive the device. If an ANN is required for your specific situation, you will be asked to sign it before you receive the bone growth stimulator.

What if I don’t have insurance?

Please contact Orthofix to discuss payment options. Orthofix has a patient financial assistance program for people who demonstrate financial need based on established guidelines.

Can Orthofix waive my financial obligation?

Orthofix is required by law to collect a patient’s co-insurance or other amount owed for the bone growth stimulator. Under specific and limited circumstances, such as when we have verified a patient’s financial hardship, Orthofix may waive or reduce the obligation to pay an amount owed.

Is financial assistance available?

Patients with balances due resulting from limited or no insurance coverage may qualify for our patient financial assistance program. Upon request, Orthofix Patient Care Billing Specialists will work with you to establish a payment plan, or use established guidelines to assess your eligibility for a financial hardship waiver or reduction of the amount owed. Full or partial eligibility is determined by documented household income and family size. If eligible, patients are required to complete a financial hardship application and return the signed application to Orthofix. A determination letter is then sent by Orthofix upon receipt of the completed application.

What if my claim or request for authorization is denied?

Do not be alarmed if you receive a denial from your insurance company. You have the right to appeal!

  • Coverage denials are frequently reversed in the patient’s favor when appealed
  • While many disputes are resolved after the first appeal, others require escalation to second level or through an external review process
  • The Affordable Care Act (ACA) ensures the patient’s right to appeal an adverse determination to their health plan and, if necessary, to a third party reviewer
  • The health plan cannot raise premiums or drop coverage because of an appeal
What are the different levels of appeal and how do they work?

Your health plan has an internal appeals process that includes up to two separate levels, and a third external review option. It is important to note that each review level requires additional information be submitted. This additional information may include lab reports, office notes or scientific literature not previously reviewed.

  • First Level – This level is usually reviewed by a Medical Director to determine whether the claim actually does meet insurance guidelines and was denied in error.
  • Second Level – A second Medical Director, not involved in the first level of review, determines whether the claim meets guidelines.
  • Independent/External Review – A physician, who is board certified in the same specialty as the prescribing physician, and not affiliated with or influenced by your insurance plan, reviews the information and determines whether the claim meets guidelines.
What do I need to start my appeal?

Under the Affordable Care Act, patients have the right to appeal a health insurance company’s decision to deny payment for a claim, including the denial of a claim for an Orthofix bone growth stimulator. However, it is imperative that patients check their own health plans to follow the policies and procedures applicable to appeals. Your state may have Consumer Assistance Programs that can help you file an appeal or request a review of your health insurance company’s decision if you are not sure what steps to take. Your insurance company should have provided you with information about how to file an appeal and the appeals process when you were enrolled in coverage, and there may be information about the process on the plan’s website. Visit LocalHelp.HealthCare.gov to find help in your area. For additional information, you may also call your health plan or state insurance regulator.

Appeals are most likely to go in your favor when the information is concise, complete, and details are based on fact rather than emotion. Be sure to retain original records for your files while submitting copies to the health plan for the appeal. Orthofix may have many of these documents and can assist you in compiling your Appeal packet upon request.

Getting started:

  • Identify the reason for your denial, if any forms are required for the Appeal, the address to file your appeal and any timelines for filing. This will be included in the denial notice issued by your health plan.
  • Prepare your Appeal Letter

Important information to also enclose with your Appeal:

How do I follow up on my appeal?

  • If you have not yet received your osteogenesis stimulator, the health plan has 30 days to respond to your appeal
  • If you have already received your osteogenesis stimulator, the health plan has 60 days to respond to your appeal
  • Remember, you can escalate your appeal if the denial is upheld on the first appeal

Wearing and Operating Your Stimulator

Can I wear a bone growth stimulator over a brace or cast?

Yes, it can be worn over an orthopedic brace or clothing without affecting the PEMF signal as it will still reach the fusion site.

What will a bone growth stimulator treatment feel like? How will it affect my daily activities?

You won’t feel the PEMF therapy, and the device is lightweight and adjustable for a comfortable fit. It is powered with a rechargeable battery, which allows the unit to be portable. You can sit, stand, sleep, walk, recline, and drive while using your device. With your physician’s approval, you can resume a normal activity level.

What is my daily treatment time?

Treatment is based on a daily therapy schedule. Your doctor will prescribe the device for a certain number of hours each day, based on your needs. The minimum daily treatment time is two hours per day for Spinal-Stim, three hours per day with Physio-Stim, and four hours per day with Cervical-Stim.

Can I split my treatment into sessions?

Yes. You can split up treatment sessions. It is recommended that the treatment sessions be a minimum of 60 minutes. Patients have the flexibility to receive treatment at any time during the day. The device has a built-in 24 hour clock which allows treatment each day between the hours of 12:00 a.m. through 11:59 a.m. (Central Time, unless adjusted for your time zone).

Do I need to wear the bone growth stimulator at the same time each day?

No. You have the flexibility to receive your treatment at any time during the day. The device has a built-in 24 hour clock which resets daily at 12:00 midnight, Central Time, unless adjusted for your time zone. Additionally, you may choose to break your total daily prescribed treatment into a number of shorter sessions lasting at least one hour each, in accordance with your doctor’s instructions.

How long will it take to heal with a bone growth stimulator?

The healing process itself determines the duration of the treatment, and your physician will closely monitor your progress. Your individual risk factors (such as smoking, multi-level fusion, and graft type) and your compliance in wearing the device will factor into the duration of your treatment. To promote your healing, it is very important that you wear the bone growth stimulator daily as prescribed. Your doctor may require that you bring your unit in on your follow-up visits to check your compliance. Most patients wear the device between three and nine months.

How do I know if my device is working?

Humans can’t sense a PEMF waveform, so you’ll never feel a treatment. If your device display shows a timer countdown, the unit should be working. If at any time the device stops showing a treatment timer or shows a code starting with the letter E, please contact our Patient Services at 1-800-535-4492.

How long is the manufacturer warranty?

One year. If at any time you need a replacement charger or foam insert cushion, please contact Patient Services at 1-800-535-4492.

When I am done with treatments, what do I do with my device?

Orthofix bone growth stimulators are devices that should only be used by the person for whom it is prescribed. The device is yours to keep once your treatment is complete.

How often will I need to charge the battery?

While the battery for Orthofix bone growth stimulators will last for an average of ten treatment hours, it is strongly recommended that the device be recharged after completing daily treatment. The device will not deliver treatment while charging

My device has been plugged into the charger and the device will not turn on. What do I do?

Please check that the Line Cord is plugged all the way into the AC Wall Outlet and that the power supply is fully connected. If the power supply is fully connected, the blue LED will be lit on the barrel connector. If the power supply and the stimulator are connected properly, the unit displays battery icon with scrolling bars.

How do I clean my stimulator?

Spinal-Stim, Physio-Stim and Cervical-Stim can be cleaned by wiping surfaces with a damp, soft cloth (wet with water only). Do not use solvents or expose to excessive moisture.

Cleaning foam inserts or cushions:

  • Hand wash in cold water using a mild laundry detergent (do not dry clean or clean with bleach or other solvents).
  • Wring out excess water and pat dry with a clean towel.
  • Lay flat until completely dry (do not put in the dryer and do not iron).
The LCD display reflects “ECE” with a padlock in the upper right hand corner of screen. What does this mean and what should I do?

The unit has expired. Consult with your physician.

Can I bring my bone growth stimulator on an airplane?

When traveling by air, it is recommended to pack stimulators with checked luggage. If taken onboard the airplane, it should be turned off when passing through security screening equipment, as the device could be damaged. The instruction manual should be taken with you to quickly and easily identify the device for security personnel.