When you should call me:

• When your digital customer experiences have too much friction
• When you want to build a business case for making investments in customer experience
• When you have mapped customer journeys but need greater insight into digital aspects of those journeys
• When you want to create a positive customer experience before they set foot in your facility
• When you need help creating digital experiences that make life better for your customers, but you don’t know where to start
• When you need help listening to customers
• When you don’t know what to do with your journey maps
• When you struggle to break down internal silos and need help aligning stakeholders

How I do it:

Custom for each client. I plug in at any level of seniority or bandwidth you need to move forward on your digital customer experience initiatives.

Engagements:

• Audits
• Kickstart Workshop
• Retainer
• Subcontract white label service for agency